Alcatel-Lucent OmniTouch Call Center Office |
The Alcatel-Lucent OmniTouch Call Center Office is an integrated
call center solution which is specifically designed to meet the
needs of small and medium businesses.
This professional solution targets not only small voice-oriented
call centers, but also businesses with specific welcome needs.
Simple, complete and flexible, the OmniTouch Call Center Office
opens the door to new opportunities for revenue generation.
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Automatic call distribution with advanced
call queuing mechanisms,
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Agent assistance application including
session control and personal statistics,
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Supervisor console for group and agent
monitoring and management,
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Statistics manager applications.