Unanswered calls, long hold times and the inability to get through to the right person is not only frustrating, but it can cost you business. Alcatel-Lucent can help you create a tailored Greeting solution that lets you answer every call at every time of day with greater efficiency and ease.
When call volume is at its highest, make sure every customer
receives an immediate answer with a pre-recorded message that
provides a personal welcome, and confirms that someone will take
their call soon.
The faster customers can connect to the person they're trying to
reach, the more satisfied they are, and the more positive they'll
view
your level of service. The automated attendant is a solution that
Managing peak activity can be a big
challenge, particularly if your business experiences more volume at
certain times of the month or year. That's when your phones and
staff are pushed to the limit. |